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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish standards
   • Identify appropriate regulatory, accessibility, industry and organisational compliance standards
   • Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents
   • Establish centralised, distributed or combined quality assurance methodology
   • Determine specification from which website was developed
   • Establish guidelines for controlling, updating and loading new content on to website
2. Apply standards and track performance
   • Apply all processes as integral part of website development process
   • Validate site, updates and new content against performance standards, using wide variety of browsers and tools
   • Document and disseminate results
   • Provide feedback to web authors, users and administrators on routine and regular basis
3. Develop and apply continuous improvement process
   • Provide performance standards feedback to developers, maintainers and administrators
   • Identify below-average or unacceptable performance standards and apply appropriate measures to improve performance
   • Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers
   • Respond appropriately to interaction, feedback and suggestions
   • Develop procedures to identify whether feedback and suggestions are applied and acted on
   • Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks
4. Document quality assurance practices
   • Document quality assurance procedures and processes
   • Document quality assurance results
   • Document and control changes to procedures, processes and results

Performance Evidence

Evidence of the ability to:

identify, establish and implement appropriate quality assurance standards for the website

evaluate existing processes and procedures

develop and implement a continuous improvement process

develop quantitative standards and performance benchmarks

document quality assurance standards.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

summarise business process design, and customer and business liaison

outline copyright and intellectual property relating to websites

explain provisions of privacy legislation relating to websites

clarify website accessibility and equity legislation

outline website architecture and website security

explain workload metrics and technical performance measurement.

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